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Effective Date: April 1, 2019
Please read the Privacy Statement carefully to understand how MARA RAY collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you.
MARA RAY Rewards is one way in which MARA RAY endeavors to reward and thank loyal customers for patronizing our business, and purchasing MARA RAY products. Members of MARA RAY Rewards are able to earn and accumulate “Stars" or “Points” that can be redeemed for MARA RAY Rewards benefits, also known as “Rewards," at participating MARA RAY® stores in the U.S.
JOINING MARA RAY REWARDS
There are four (4) ways to enroll in MARA RAY Rewards and begin accumulating Stars:
MARA RAY Cards may include: physical MARA RAY plastic cards that are available for sale from participating MARA RAY stores, and also eCards sold from other online retail locations (for example, gift card “yelp" or kiosks).
The registration process may require that you provide the following information: username, password, email address (required in order to receive all eligible Rewards), physical address, telephone number, MARA RAY Card number, and card security code (CSC), birthday, name, and marketing preferences. All of your MARA RAY Cards can be activated and registered for use in MARA RAY Rewards, but you may only have one (1) account that is personal to you.
If you change your account address to one that is not located within South Carolina, your MARA RAY Cards will continue to function.
EARNING STARS / POINTS
The benefits that are available to you through MARA RAY Rewards are based on the number of “Stars or Points" that you earn. You can earn Stars by making purchases at any MARA RAY Wig Boutique, www.MaraRayWigs.com or BelleofHope.com.
You will earn Stars based on the value of your purchase at the rate of one (1) Stars for each One Dollar ($1.00) you spend at participating MARA RAY stores. If you are a MARA RAY partner (employee), you will earn Stars at the rate of three (3) Stars for each One Dollar ($1.00) you spend. Some exclusions apply. For example, you cannot earn Stars on purchases of wig washing or care services or on MARA RAY Cards (including activations, reloads, transfers, or any other card-to-card transaction). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, may also be excluded and ineligible for Star accrual. Stars may be earned and awarded in fractional amounts depending on the value of your purchase.
Generally, Stars for qualifying purchases from participating stores are automatically added to your account within twenty-four (24) hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Promotional Stars." Promotional Stars, such as “bonus" Stars, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer.
You may also earn Stars through receipt verification when you purchase qualifying MARA RAY products from participating retailers and submit a photo of your receipt at email@example.com. Certain limitations may apply to the receipt verification program.
If you void a purchase made with your registered MARA RAY Card, MARA RAY will deduct the Stars that you were awarded for that purchase, potentially resulting in a negative Star balance on your account. If you return merchandise that you purchased (note: an original receipt or gift receipt is required), your funds will be returned to you on a MARA RAY store gift card, but MARA RAY will not deduct Stars from your account.
If you use multiple forms of payment in one transaction, such as cash, credit card, or an activated gift card, MARA RAY you will be awarded a prorated number of Stars based on the eligible purchase amount that was applied to your registered MARA RAY Rewards account.
MARA RAY REWARDS LEVELS
Currently, there are two (3) levels of benefits within MARA RAY Rewards that are determined by the number of Stars that you accumulate in your account each year. By opening an account and registering a MARA RAY Card, you will be automatically enrolled in MARA RAY Rewards at the Green Level. If you earn at least three hundred (500) Stars within the twelve (12) month period following your enrollment date, you will qualify for the Gold Level. If you earn at least (1000) stars within the twelve (12) month period following enrollment date, you will qualify for Platinum Level and receive 50% OFF your VIP Enrollment Fee. Enrollment Fee is $75 / year.
Once you reach a specific level within MARA RAY Rewards, you will receive the benefits that are applicable to that level at that time. However, you must continue to earn and accumulate Stars in order to maintain your benefit level.
To maintain all benefits of the Green Level, you must earn at least one (1) new Star during each consecutive 12-month period following your enrollment date. If you do not earn at least one (1) new Star in each 12-month period, your Star balance will automatically reset to zero (0) and you may no longer be eligible to receive MARA RAY Rewards benefits. If you do not earn at least three hundred (300) new Stars in each consecutive 12-month period, your Stars will expire and your Star balance will automatically reset to zero (0).
To maintain the Gold Level, you must earn at least three hundred (300) new Stars during each consecutive 12-month period following the date you reached the Gold Level. If you do not earn 300 new Stars in 12 months, you will be placed at the Green Level of MARA RAY Rewards and your Star balance will automatically reset to zero (0). If you fail to re-qualify for the Gold Level, and you have between 125 and 299 Stars in your account, MARA RAY will add one (1) free food or drink Reward onto your account (subject to the Gold Level exclusions and restrictions described below). This Reward will be loaded onto your account on your re-qualification date and will be available for you to use at participating stores for a period of thirty (30) days. If you have provided MARA RAY with a current, valid email address, you will receive an email from MARA RAY approximately twenty-four (24) hours after the coupon is loaded to your account indicating that your Reward is available to you.
To maintain the Platinum Level, you must earn at least three hundred (500) new Stars during each consecutive 12-month period following the date you reached the Platinum Level or Reinstate your VIP Rewards Membership. If you do not earn 500 new Stars in 12 months, you will be placed at the Gold Level of MARA RAY Rewards and your Star balance will automatically reset to zero (0). If you fail to requalify for the Gold Level, and you have between 325 and 499 Stars in your account, MARA RAY will add one (1) FREE Wig Brush to your Reward onto your account (subject to the Gold Level exclusions and restrictions described below).
You can view and track your Star balance and available Rewards on in store at Mara Ray Wig Boutique or through your phone at LoyalZoo App. MARA RAY reserves the right to change the number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time.
GREEN LEVEL REWARDS
By registering with MARA RAY LoyalZoo’s Reward Program, you are automatically entered into the “Green Level" of MARA RAY Rewards. Rewards may include:
GOLD LEVEL REWARDS
After you earn three hundred (300) Stars in a 12-month period, you reach the “Gold Level" and your Star balance is reset to zero (0). Any Stars, including fractional Stars, earned after reaching the Gold Level expire six (6) months after the calendar month in which they earned. For example, if you earn Stars on May 5, 2019, they will expire on December 1, 2019. Gold Level Rewards may include:
There are no membership fees associated with MARA RAY Green and Gold Level Rewards. Stars accumulated under the program are promotional and have no cash value. You may enroll in our VIP Platinum Reward Program for a membership fee of $75/year.
Your Stars, Rewards, registered MARA RAY Cards, and your account under MARA RAY Rewards are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) MARA RAY Rewards account that is personal to you.
Without notice to you, MARA RAY also reserves the right to “unregister" and make ineligible for the MARA RAY Rewards program any MARA RAY Card or account that has been inactive for two (2) consecutive years. Inactive is defined as no Stars earned. In the event that your MARA RAY Card or account is unregistered or rendered inactive, then all accumulated Stars in your account are void.
MARA RAY reserves the right to terminate, discontinue or cancel the MARA RAY Rewards program at any time and in its sole discretion without notice to you.