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315 North Beltline Drive, Florence, South Carolina 29501, United States
Mara Ray Rewards™ Terms of Use
Effective Date: April 1, 2019
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE MARA RAY REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE MARA RAY REWARDS PROGRAM.
These Terms of Use apply to your access to, and participation in, the MARA RAY Rewards program (“MARA RAY Rewards") which is operated by BELLE OF HOPE LIMITED LIABILITY CORPORATION, or its respective subsidiaries, licensees and affiliated companies (collectively, “MARA RAY") in SOUTH CAROLINA. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with MARA RAY for other products and services, such as MARA RAY Cards. MARA RAY reserves the right to change, modify and/or eliminate MARA RAY Rewards and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to MARA RAY Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.MARARAYWIGS.com, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in MARA RAY Rewards confirms your acceptance of these
Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to MARA RAY Rewards. If you do not agree to the Terms of Use, you must stop participating in MARA RAY Rewards.
The MARA RAY Rewards program is intended for personal use only. Commercial use is prohibited. This program is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use MARA RAY Rewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
Please read the Privacy Statement carefully to understand how MARA RAY collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you.
MARA RAY Rewards is one way in which MARA RAY endeavors to reward and thank loyal customers for patronizing our business, and purchasing MARA RAY products. Members of MARA RAY Rewards are able to earn and accumulate “Stars" or “Points” that can be redeemed for MARA RAY Rewards benefits, also known as “Rewards," at participating MARA RAY® stores in the U.S.
JOINING MARA RAY REWARDS
There are four (4) ways to enroll in MARA RAY Rewards and begin accumulating Stars:
- If you have a physical MARA RAY GiftCard, or MARA RAY eGift, visit www.MARA RAY.com/rewards. Follow the prompts to create an account.
- Download the LoyalZoo App mobile app to your Android™ or iPhone® device. Follow the prompts to create a LoyalZoo account.
- Purchase a qualifying product from your local Mara Ray retail store or online at MaraRayWigs.com or BelleofHope.com. Opt In at your local retail store to receive information from Mara Ray or it’s Affiliates.
- Join MARA RAY Rewards through a special promotion, membership or other program that may be offered by MARA RAY and/or our business partners or affiliates. There may be additional terms and conditions applicable to these offers and programs, so please read them carefully.
MARA RAY Cards may include: physical MARA RAY plastic cards that are available for sale from participating MARA RAY stores, and also eCards sold from other online retail locations (for example, gift card “yelp" or kiosks).
The registration process may require that you provide the following information: username, password, email address (required in order to receive all eligible Rewards), physical address, telephone number, MARA RAY Card number, and card security code (CSC), birthday, name, and marketing preferences. All of your MARA RAY Cards can be activated and registered for use in MARA RAY Rewards, but you may only have one (1) account that is personal to you.
If you change your account address to one that is not located within South Carolina, your MARA RAY Cards will continue to function.
EARNING STARS / POINTS
The benefits that are available to you through MARA RAY Rewards are based on the number of “Stars or Points" that you earn. You can earn Stars by making purchases at any MARA RAY Wig Boutique, www.MaraRayWigs.com or BelleofHope.com.
You will earn Stars based on the value of your purchase at the rate of one (1) Stars for each One Dollar ($1.00) you spend at participating MARA RAY stores. If you are a MARA RAY partner (employee), you will earn Stars at the rate of three (3) Stars for each One Dollar ($1.00) you spend. Some exclusions apply. For example, you cannot earn Stars on purchases of wig washing or care services or on MARA RAY Cards (including activations, reloads, transfers, or any other card-to-card transaction). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, may also be excluded and ineligible for Star accrual. Stars may be earned and awarded in fractional amounts depending on the value of your purchase.
Generally, Stars for qualifying purchases from participating stores are automatically added to your account within twenty-four (24) hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Promotional Stars." Promotional Stars, such as “bonus" Stars, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer.
You may also earn Stars through receipt verification when you purchase qualifying MARA RAY products from participating retailers and submit a photo of your receipt at mararaywigs@yahoo.com. Certain limitations may apply to the receipt verification program.
If you void a purchase made with your registered MARA RAY Card, MARA RAY will deduct the Stars that you were awarded for that purchase, potentially resulting in a negative Star balance on your account. If you return merchandise that you purchased (note: an original receipt or gift receipt is required), your funds will be returned to you on a MARA RAY store gift card, but MARA RAY will not deduct Stars from your account.
If you use multiple forms of payment in one transaction, such as cash, credit card, or an activated gift card, MARA RAY you will be awarded a prorated number of Stars based on the eligible purchase amount that was applied to your registered MARA RAY Rewards account.
MARA RAY REWARDS LEVELS
Currently, there are two (3) levels of benefits within MARA RAY Rewards that are determined by the number of Stars that you accumulate in your account each year. By opening an account and registering a MARA RAY Card, you will be automatically enrolled in MARA RAY Rewards at the Green Level. If you earn at least three hundred (500) Stars within the twelve (12) month period following your enrollment date, you will qualify for the Gold Level. If you earn at least (1000) stars within the twelve (12) month period following enrollment date, you will qualify for Platinum Level and receive 50% OFF your VIP Enrollment Fee. Enrollment Fee is $75 / year.
Once you reach a specific level within MARA RAY Rewards, you will receive the benefits that are applicable to that level at that time. However, you must continue to earn and accumulate Stars in order to maintain your benefit level.
To maintain all benefits of the Green Level, you must earn at least one (1) new Star during each consecutive 12-month period following your enrollment date. If you do not earn at least one (1) new Star in each 12-month period, your Star balance will automatically reset to zero (0) and you may no longer be eligible to receive MARA RAY Rewards benefits. If you do not earn at least three hundred (300) new Stars in each consecutive 12-month period, your Stars will expire and your Star balance will automatically reset to zero (0).
To maintain the Gold Level, you must earn at least three hundred (300) new Stars during each consecutive 12-month period following the date you reached the Gold Level. If you do not earn 300 new Stars in 12 months, you will be placed at the Green Level of MARA RAY Rewards and your Star balance will automatically reset to zero (0). If you fail to re-qualify for the Gold Level, and you have between 125 and 299 Stars in your account, MARA RAY will add one (1) free food or drink Reward onto your account (subject to the Gold Level exclusions and restrictions described below). This Reward will be loaded onto your account on your re-qualification date and will be available for you to use at participating stores for a period of thirty (30) days. If you have provided MARA RAY with a current, valid email address, you will receive an email from MARA RAY approximately twenty-four (24) hours after the coupon is loaded to your account indicating that your Reward is available to you.
To maintain the Platinum Level, you must earn at least three hundred (500) new Stars during each consecutive 12-month period following the date you reached the Platinum Level or Reinstate your VIP Rewards Membership. If you do not earn 500 new Stars in 12 months, you will be placed at the Gold Level of MARA RAY Rewards and your Star balance will automatically reset to zero (0). If you fail to requalify for the Gold Level, and you have between 325 and 499 Stars in your account, MARA RAY will add one (1) FREE Wig Brush to your Reward onto your account (subject to the Gold Level exclusions and restrictions described below).
You can view and track your Star balance and available Rewards on in store at Mara Ray Wig Boutique or through your phone at LoyalZoo App. MARA RAY reserves the right to change the number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time.
GREEN LEVEL REWARDS
By registering with MARA RAY LoyalZoo’s Reward Program, you are automatically entered into the “Green Level" of MARA RAY Rewards. Rewards may include:
- Birthday Reward. You will receive one (1) complimentary 8oz wig shampoo of your choice:
- Available at participating MARA RAY stores – your choice of one (1) complimentary 8oz bottle of wig shampoo for synthetic or human hair wigs. The complimentary birthday Reward may be redeemed at participating Mara Ray stores or online at MaraRayWigs.com or BelleofHope.com.
- To qualify for the birthday Reward, you must join MARA RAY Rewards at least seven (7) days before your birthday and have made at least one Star-earning transaction. Your birthday Reward will be automatically added to your account on your birthday (that is, the birthday date of record that you provided in your MARA RAY account information), and is valid for 6 days from your birthday. You must present coupon along with valid ID. You will receive only one (1) birthday Reward per account. - If you have provided MARA RAY with a current, valid email address, you will receive a reminder email from MARA RAY on the day of your birthday (that is, the birthday date of record that you provided in your MARA RAY account information) indicating that your Reward is available to you. You can check to see if your birthday Reward is available by accessing your MARA RAY Rewards account on www.layalzoo.com , on the LoyalZoo mobile app or in stores
- Available at participating MARA RAY stores – your choice of one (1) complimentary 8oz bottle of wig shampoo for synthetic or human hair wigs. The complimentary birthday Reward may be redeemed at participating Mara Ray stores or online at MaraRayWigs.com or BelleofHope.com.
- Early or extended access to certain promotions and offers. MARA RAY may offer MARA RAY Rewards members early or extended access to special menu items or discounts. Members may take part in these offers by paying with their registered MARA RAY Rewards account at participating stores.
- Personalized offers and coupons. Special offers may be distributed by email, the Mobile Inbox on the MARA RAY mobile app, or by physical mail. You must opt-in to receive promotional and marketing offers from MARA RAY and may be required to provide a valid email, telephone and physical address in order to receive your special offers.
- Special offers may be customized based on purchase behaviors and preferences. Special offers may include periodic discounts on food, beverages and merchandise, or the opportunity to earn “bonus" Stars. Special offers may have certain restrictions including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. Read each offer carefully for specific details, expiration dates, limitations and restrictions, and to learn when bonus Stars will be awarded to your account.
GOLD LEVEL REWARDS
After you earn three hundred (300) Stars in a 12-month period, you reach the “Gold Level" and your Star balance is reset to zero (0). Any Stars, including fractional Stars, earned after reaching the Gold Level expire six (6) months after the calendar month in which they earned. For example, if you earn Stars on May 5, 2019, they will expire on December 1, 2019. Gold Level Rewards may include:
- Green Level Rewards.
- One (1) Free Synthetic Wig Wash with every one hundred fifty (150) additional Stars earned after reaching the Gold Level. You can redeem 150 Stars for one (1) FREE Synthetic Wig Wash after every 150 additional Stars earned above the three hundred (300) Stars you needed to reach the Gold Level:
- Available at participating MARA RAY stores – your choice of one (1) complimentary synthetic wig/extension or unit wash.
- If you have provided MARA RAY with a current, valid email address, you will receive a reminder email from MARA RAY approximately twenty-four (24) hours after earning your 150th additional Star indicating that your Reward is available to you. Remember to redeem your Reward at a participating store before your Stars expire. The Stars that you earn after reaching the Gold Level – including fractional Stars - expire six (6) months after the calendar month in which they are earned. You can view and track your Star balance on your LoyalZoo Mobile App or in stores at Mara Ray Wig Boutique.
- Double-Star Days. You are eligible for one (4) Double-Star Day once each calendar month beginning no later than five (5) weeks after you reach the Gold Level. MARA RAY will notify you of your designated Double-Star Day each month which may vary from month to month and will be personalized and selected by MARA RAY for you. You must opt-in to receive promotional and marketing offers from MARA RAY and may be required to provide a valid email, telephone and physical address in order to receive notice of your designated day each month. On your designated Double-Star Day, the number of Stars you earn at participating MARA RAY stores will be multiplied by two (2). MARA RAY reserves the right to exclude certain products and merchandise from Double-Star Day eligibility.
Miscellaneous
These MARA RAY Rewards Terms of Use complement and incorporate by reference the MARA RAY Card Terms and Conditions. In the event of any conflict between the MARA RAY Card Terms and Conditions and these MARA RAY Rewards Terms of Use, the MARA RAY Card Terms and Conditions control.
There are no membership fees associated with MARA RAY Green and Gold Level Rewards. Stars accumulated under the program are promotional and have no cash value. You may enroll in our VIP Platinum Reward Program for a membership fee of $75/year.
Your Stars, Rewards, registered MARA RAY Cards, and your account under MARA RAY Rewards are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) MARA RAY Rewards account that is personal to you.
Without notice to you, MARA RAY reserves the right to suspend any MARA RAY Card and/or terminate your account and/or your participation in MARA RAY Rewards if MARA RAY determines in its sole discretion that you have violated these Terms of Use, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. MARA RAY may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in MARA RAY Rewards is terminated, then all accumulated Stars in your account are void.
Without notice to you, MARA RAY also reserves the right to “unregister" and make ineligible for the MARA RAY Rewards program any MARA RAY Card or account that has been inactive for two (2) consecutive years. Inactive is defined as no Stars earned. In the event that your MARA RAY Card or account is unregistered or rendered inactive, then all accumulated Stars in your account are void.
MARA RAY reserves the right to terminate, discontinue or cancel the MARA RAY Rewards program at any time and in its sole discretion without notice to you.
